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  1. Is this customized cue ball also available for snooker or Carom

The personalized Aramith cue ball is only available in 57,2mm / 2 ¼ inch size, which is the official size for playing American pool. The diameters of cue ball of other games, such as snooker, are not optimal for getting good qualitative results according to Aramith standards.

  1. Can I write anything on the ball

You can write anything with a maximum of 20 characters (including spaces) on your cue ball. All letters, numbers and following symbols can be reproduced & + - / ( ) ! ? .

Notwithstanding the free expression, My Aramith does not accept texts that can be considered as racist, sexual harassments, political statements or religious jeer.

Harassment includes posts that attack others in a harmful way. Racism includes posts that attack others based on their race, religion or nationality.

My Aramith may at any moment decide to refuse the requested text - and by then disrupt the outstanding order.

  1. How long does it take to produce and deliver

Aramith Billiard Balls are produced in our facilities in Belgium (Europe). We will use our reasonable endeavours to manufacture & deliver your Product(s) within 23 days to 30 days of the date of issue of your Order Confirmation. The personalized cue ball takes a long initial production process of 1 to 2 weeks. There are several production steps to undertake and there are multiple drying and rest periods to keep in mind for obtaining best quality. Furthermore we can not start up the baking oven for just 1 ball and therefore we try to group the orders. Meaning in normal circumstance it will take 3 to 4 weeks between your order on the internet and final delivery. If you have ordered several Products at one time, we may deliver such Products on different days. By chance, your order could come in while we are creating basic layers for spare cue ball and therefore at best we will deliver within 15 days. Additional delays can be caused by customs procedures and incorrect shipping addresses. Please make sure you include the correct phone number and your personal email address to ensure proper customer service and prompt delivery. Each client can check the state of his/her order via the account maintenance order follow menu.

  1. Can I exchange the ball, when I'm not satisfied

Aramith puts everything in place to get the best Billiard Balls worldwide. Of course if the ball you receive does not correspond with the order you have placed (reproduction error), we will replace the product free of charge.

If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance, please send us an e-mail (see contact us) or call us on +32 69 77 82 11 between 09:00 and 16.00 Monday to Friday (not available 20 July - 15 august 2009 & 19 dec. 2009 - 4 jan. 2010)

However If you have received the ordered Product(s) and have simply changed your mind about purchasing them, you can not claim to take back the product, nor claim a refund when the personalized Cue Ball is made with an engraving in accordance with your specifications.

  1. Are there additional costs for import and sales taxes

Aramith Billiard Balls are produced in our facilities in Belgium (Europe).

Aramith assumes by best means the product responsibility for compliance with local laws and regulations regarding access and import. However continual review of methods and procedures and the enactment of new laws create constant change. Therefore, if your package does not pass customs, we encourage you to obtain more specific import information from a Customs officer at the port nearest your residence.

If you are resident of the EC, than Prices inside EC are 21% TVA included. Orders are shipped via DHL or FedEx. Shipping cost will be determined according delivery address.

Location outside EC:

In function of your location, we calculate the shipment costs. This amount will be visualized during order process and will be charged. Besides the shipment fee, a local import tax & sales tax can be claimed, but this is not charged by Aramith. Customs and Border Protection collect import duties. By submitting this order you are agreeing to pay all duties and taxes applicable to your respective country, and that shipping fees are non-refundable if your package is refused.

  1. What is the difference between Aramith balls and cheaper polyester

Aramith Billiard Balls are made of tough pure phenol resin that last up to 5 times longer than other balls made from polymers and polyester.

Aramith are more scratch resistant and is made with the highest standards in pool ball construction.

The American Poolplayers Association (APA) uses Aramith's balls exclusively for official tournament play.

Features:

  • Balls are far more burn spot resistant to keep its polish & minimize table cloth wear
  • Balls are made of pure phenol resin, making them more scratch resistant, and longer lasting.
  • Elasticity of the phenol resin is calibrated for optimal rebound, perfectly controlling the effect of every shot

About Us

Saluc produces and distributes billiard balls under the registered trademark Aramith in more than 85 countries, and has a marketshare of 80 % worldwide.

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